Frequently Asked Questions

KYC stands for Know Your Customer — a mandatory identity and age verification process. s98apk requires KYC to confirm that account holders are who they say they are, meet the minimum age requirement (18+), and are not operating under a false identity. You will typically need to submit a valid CNIC (Computerised National Identity Card) or passport, plus a recent selfie or liveness check. KYC verification is required before withdrawals are processed. Documents must be uploaded via the secure, encrypted portal only — never sent by email or social media.

No. s98apk operates a strict one-account-per-user policy. Creating multiple accounts — whether under different email addresses, names or devices — is a violation of our Terms & Conditions and is considered a form of platform abuse. If we detect multiple accounts linked to the same individual, all associated accounts will be suspended and any pending balances or bonus funds may be forfeited pending review. If you have accidentally created a duplicate account, contact support immediately to have it merged or closed.

Click the "Forgot Password?" link on the login page and enter the email address registered to your account. You will receive a password reset link by email — follow the instructions in that email to set a new password. The link is valid for a limited time and can only be used once. If you do not receive the email within a few minutes, check your spam folder. If the problem persists, contact our support team at [email protected] with your registered username and we will assist you securely.

You can update certain account details — such as your contact preferences, phone number and password — directly within your account settings. Changes to core identity information (full name, date of birth) may require re-verification through KYC, as these are regulated fields. Email address changes require confirmation from both the old and new email address for security. For any changes you cannot action yourself, contact our support team and we will walk you through the secure update process.

Yes. Where supported, s98apk accounts can be managed in PKR (Pakistani Rupees), making it easier for users across Karachi, Lahore, Islamabad, Rawalpindi and other Pakistani cities to track their spending, set deposit limits and understand bonus values in their everyday currency. Currency availability and conversion terms are detailed on the platform's payment page. Exchange rates are set by the platform and are not guaranteed to reflect real-time market rates. Always check current rates before depositing in a foreign currency.

Withdrawal processing times vary depending on your chosen payment method, your KYC verification status and any ongoing compliance or anti-money laundering checks. E-wallets generally process faster than bank transfers to institutions such as HBL, UBL, Meezan Bank or Bank Alfalah. First withdrawals typically take longer because identity verification is usually completed at this stage. No specific withdrawal speed is guaranteed. If your withdrawal has been pending for longer than expected, contact support with your transaction reference number.

Minimum and maximum deposit limits apply and vary depending on the payment method selected. These limits are published on the platform's payments page and are updated periodically. In addition to the platform-set limits, you can set your own personal deposit limits in PKR through the Responsible Gambling section of your account settings — for daily, weekly or monthly periods. Reducing a deposit limit takes effect immediately; increasing one is subject to a mandatory cooling-off delay to protect against impulsive decisions.

First, allow the processing window indicated for your chosen payment method to pass, as some methods involve bank or network delays. If your account balance has still not been updated after the expected window, contact our support team at [email protected]. Include your registered email address, the approximate deposit amount in PKR, the payment method used, and any transaction ID or receipt number you received from your payment provider. Our team will investigate and provide an update within a reasonable timeframe.

Cricket odds represent the probability of a given outcome, expressed in decimal, fractional or American format depending on your settings. A lower decimal odd (e.g., 1.30) implies a higher-probability outcome with a smaller return; a higher odd (e.g., 4.50) implies a less likely outcome with a larger potential return. Markets for Pakistan cricket typically include match winner, top batsman, top bowler, total run ranges and in-play live betting during PSL, T20I and ICC tournament fixtures. Odds change dynamically based on match conditions, team news and betting volume — always review odds carefully before placing a bet.

RTP stands for Return to Player — a theoretical percentage that indicates how much of the total money wagered on a game is paid back to players over a very large number of spins or rounds. For example, a slot with a 96% RTP theoretically returns Rs 96 for every Rs 100 wagered over millions of rounds. RTP is not a guarantee of short-term returns — you can win big or lose quickly within individual sessions. RTP figures are useful for comparing games, but gambling outcomes are always driven by randomness (RNG) and the house always maintains a mathematical edge.

Yes. Live casino games — streamed in real time from professional studios with human dealers — are a significant part of the s98apk gaming offering. Popular titles include live baccarat, live roulette, live blackjack and game show formats. Live casino games require a stable internet connection for the best experience; users in major Pakistani cities such as Karachi, Lahore, Islamabad and Rawalpindi typically have sufficient connectivity for live streaming. Live casino games involve real-money wagering and are subject to all applicable responsible gambling and age verification policies.

Wagering requirements — sometimes called playthrough requirements — specify how many times you must wager a bonus amount before any associated winnings can be withdrawn. For example, a 30x wagering requirement on a PKR 5,000 bonus means you must place a total of PKR 150,000 in qualifying bets before withdrawing. Not all games contribute equally to wagering — slots typically contribute 100%, while table games may contribute less or nothing. Wagering requirements are specific to each promotion and are stated in the individual bonus terms. Never accept a bonus without reading these terms in full.

Yes. Beyond the welcome offer, s98apk runs a range of ongoing promotions for active users, which may include reload bonuses on subsequent deposits, free bet promotions tied to major cricket events such as PSL fixtures or ICC tournaments, loyalty rewards and seasonal offers. Availability and eligibility conditions vary per promotion. Registered users may also receive personalised offers via email — you can manage your marketing preferences at any time through your account settings or by contacting support.

Bonuses may be removed for several reasons: the bonus may have expired before wagering requirements were met, activity that constitutes bonus abuse may have been detected (such as placing offsetting bets or breaching the one-account policy), or a restriction may apply to your account. Bonus abuse results in forfeiture of the bonus and associated winnings. If you believe your bonus was removed in error, contact our support team with your bonus reference and a description of the issue. We will investigate and provide a clear explanation within a reasonable timeframe.

Self-exclusion allows you to close your account for a minimum of six months, or permanently. To activate self-exclusion, go to the Responsible Gambling section in your account settings and select the self-exclusion option, or contact our support team directly at [email protected]. Self-exclusion is applied within 24 hours and cannot be reversed for the minimum period you select. During self-exclusion, you will not be able to log in, deposit, bet or receive any marketing communications from s98apk. For more tools and information, see our Responsible Gambling page.

Yes. s98apk provides several financial control tools to help you manage your play. You can set daily, weekly or monthly deposit limits that prevent you from topping up your account beyond a chosen PKR amount. You can also set loss limits — a cap on how much you can lose in a given period before your account is automatically paused. Session time limits and cooling-off periods are also available. Reducing any limit takes effect immediately; increasing a limit is subject to a built-in delay to prevent impulse decisions. Access all these tools under Responsible Gambling in your account settings.

s98apk is an English-language online gaming information and entertainment platform. Pakistan has significant gambling restrictions, including the Prevention of Gambling Act, 1977. s98apk does not claim to be licensed, approved, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. Users in Pakistan are solely responsible for understanding and complying with all applicable local laws before registering or participating in any gambling activity. This FAQ entry is not legal advice — please consult a qualified legal professional if you need clarity on your specific circumstances.